Implementation & Support
Our dedicated team of healthcare professionals guides you through every step - from planning to go-live and beyond. We're your partner in success.
4-6
Weeks to Go-Live
100%
Success Rate
24/7
Support Available
99.9%
Satisfaction
Our Proven Implementation Process
Discovery & Planning
We analyze your current workflows, systems, and goals to create a customized implementation plan.
Configuration & Setup
Our team configures MedNex to match your practice's unique needs and integrates with existing systems.
Training & Testing
Comprehensive training for your entire team with hands-on practice in a test environment.
Go-Live & Support
We're on-site (or virtual) during go-live to ensure a smooth transition with zero downtime.
Ongoing Support & Success
24/7 Priority Support
Round-the-clock access to our expert support team via phone, email, or chat.
Dedicated Success Manager
Your personal point of contact who knows your practice and ensures your success.
Ongoing Training
Unlimited training sessions for new staff and refresher courses for existing team members.
Continuous Optimization
Regular check-ins to optimize workflows and ensure you're getting maximum value.
Ready for a smooth implementation?
Our team has a 100% success rate. Let us show you why practices trust MedNex.